Privacy Policy
RoboGear BD | Robotics, Electronics & DIY Components
Last updated: October 30, 2026
Welcome to Robogear BD (operated from Barishal, Bangladesh; accessible at robogearbd.com). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website, register an account, or purchase robotics and electronics components from us.
1. Information We Collect
We collect only the information necessary to provide you with a reliable, seamless shopping and customer service experience:
- Account Information: When you create an account, we collect your name, email address, contact phone number, and a securely hashed password.
- Third-Party Authentication (Google Sign-In): If you sign in using Google, we receive your name, email address, and profile picture as provided by Google's OAuth service. We do not receive or store your Google password.
- Order & Shipping Details: When you place an order, we collect delivery addresses, recipient name, phone number, and any special delivery notes needed by our courier partners.
- Payment Records: For online payments (e.g. bKash, Nagad, debit/credit cards via SMS Pay), we record transaction identifiers, amounts, and gateway payment statuses. We do not store your credit card numbers, CVVs, or mobile banking PINs on our servers.
- Device & Usage Data: We automatically log technical data such as your IP address, browser type, operating system, and pages visited to ensure site stability, prevent fraud, and optimize performance.
- Cookies & Session Tokens: We use essential cookies to maintain your shopping cart, preserve your signed-in session, remember your language preference (
enorbn), and attribute referral partner visits.
2. How We Use Your Information
We use your personal data for the following legitimate business purposes:
- Order Processing & Delivery: To fulfill your purchases, generate invoices and packing slips, and coordinate with courier partners (Steadfast Courier, Pathao Courier) for doorstep delivery across Bangladesh.
- Customer Notifications: To send automated SMS and email notifications regarding order confirmations, shipment tracking, payment receipts, and password resets.
- Customer Support: To assist you with component selection, technical inquiries, order changes, warranties, and return requests.
- Loyalty & Referral Programs: To calculate and credit Robo Points rewards, track affiliate referral orders, and manage partner commission balances.
- Security & Fraud Prevention: To verify first-order discounts, prevent duplicate or fraudulent orders, and safeguard our platform against malicious activities.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We share your information only with trusted service providers strictly necessary to operate our store:
- Logistics & Couriers: Your name, shipping address, and contact number are shared with our logistics partners (such as Steadfast and Pathao) solely to deliver your orders.
- Payment Processors: Transaction details are securely exchanged with authorized payment gateways (SMS Pay) to process online payments.
- Communication Services: We utilize reliable messaging platforms (e.g. Resend for emails and certified SMS gateways) to transmit transactional alerts.
- Legal Compliance: We may disclose information if required by Bangladesh law, law enforcement requests, or to protect our legal rights, property, or customer safety.
4. Data Security & Storage
Your data is stored in secure, enterprise-grade cloud databases protected by encrypted connections (TLS/SSL), strict Row-Level Security (RLS) policies, and role-based access control. Administrative access is restricted to authorized personnel who require it to process orders.
While we implement robust industry-standard safeguards, please note that no electronic transmission over the Internet is 100% immune. We encourage you to use a strong, unique password for your Robogear BD account and never share your credentials.
5. Cookies Policy
Robogear BD uses minimal, functional cookies:
- Session & Auth Cookies: Keep you logged in securely and maintain items in your shopping cart.
- Language Cookie (
rg_locale): Remembers whether you prefer English or Bangla. - Affiliate Cookie (
rg_affiliate): Remembers partner referral codes for 30 days to attribute qualified commissions.
You can modify your browser settings to decline cookies, though certain shopping features (such as persistent carts or automatic login) may be affected.
6. Your Rights & Choices
You have full control over your personal data:
- Access & Correction: You can view and update your name, phone number, and saved shipping addresses anytime in your Customer Account.
- Communication Preferences: Transactional alerts related to your orders cannot be opted out of, but you will not receive marketing spam without your consent.
- Account Deletion: If you wish to delete your account and personal details, please contact us at support@robogearbd.com.
7. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our operational practices, store features, or relevant legal requirements. Significant updates will be highlighted on our website.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
- Robogear BD
- Address: Jharnadhara, Kobi Najrul Islam Sarak, C&B Road, Barishal, Bangladesh
- Email: support@robogearbd.com
- Website: https://robogearbd.com