Shipping & Delivery Policy

RoboGear BD | Robotics, Electronics & DIY Components Last Updated: October 30, 2026

1. Introduction

At RoboGear BD, we aim to deliver your robotics, electronics, and DIY project components safely and efficiently.

Whether you're ordering an Arduino board, sensors, motors, development kits, or electronic accessories, our goal is to provide a transparent and convenient shopping experience.

This policy explains how orders are processed, shipped, tracked, and delivered throughout Bangladesh.

2. Delivery Coverage

We aim to provide delivery services across Bangladesh through our available courier and delivery partners.

Delivery availability may vary depending on your location, courier coverage, product dimensions, and shipping restrictions.

Some remote areas may require additional delivery time or alternative collection arrangements.

3. Order Processing

After placing an order, our team may review:

• Product availability and stock status.
• Customer contact information.
• Delivery address and location.
• Selected payment method.
• Any special packaging or shipping requirements.

Orders are processed after the necessary payment or order verification has been completed.

Orders placed on weekends, public holidays, or outside business hours may be processed on the next operating day.

If an ordered product is unavailable, our team will contact you to discuss available options, including an alternative product, delayed fulfillment, or cancellation and applicable refund.

4. Estimated Delivery Times

Delivery estimates depend on location, stock availability, courier operations, and order confirmation.

These timeframes should be treated as estimates, not guaranteed delivery dates.

Actual delivery may take longer due to weather, public holidays, transportation issues, courier disruptions, or other circumstances beyond our reasonable control.

5. Shipping Charges

Shipping charges may depend on:

• Delivery location.
• Parcel weight and dimensions.
• Courier service.
• Product type and handling requirements.
• Any promotional shipping offers.

The applicable delivery charge will be communicated at checkout or during order confirmation before payment is finalized.

Additional charges for oversized or unusually heavy products, such as 3D printers or large robotics kits, will be communicated where applicable.

6. Payment & Cash on Delivery

Available payment methods will be displayed during checkout or confirmed by our support team.

Where Cash on Delivery (COD) is supported, customers may pay the eligible amount to the authorized delivery representative upon delivery.

COD availability may depend on courier coverage, order value, product type, and order verification requirements.

Some products or custom orders may require advance payment. Any such requirement will be communicated before the order is confirmed.

Please do not send payment to unauthorized personal accounts or numbers.

7. Order Tracking

When shipment tracking is available, customers may receive a tracking number, courier reference, or shipping update.

You may contact RoboGear BD support with your order number for assistance.

Courier tracking information may take some time to update after dispatch.

8. Packaging & Product Protection

We take reasonable care when preparing robotics and electronics products for shipment.

Depending on the product, packaging may include:

• Protective wrapping for sensitive circuit boards.
• Cushioning for sensors and electronic modules.
• Suitable protection for fragile components.
• Separate packaging for small accessories.
• Secure outer packaging for transit.

Please handle batteries, precision components, and delicate electronic products carefully after delivery.

9. Receiving Your Order

At delivery, we recommend that customers:

1. Check that the parcel is addressed to the correct recipient.
2. Inspect the outer packaging for visible damage.
3. Verify the order contents when inspection is permitted.
4. Preserve the invoice and packaging.
5. Report any missing, incorrect, or visibly damaged products promptly.

Where practical, taking an unboxing video can help us investigate delivery-related issues. An unboxing video is recommended evidence, not an automatic requirement for exercising applicable consumer rights.

10. Damaged, Missing, or Incorrect Products

If your parcel contains damaged, missing, defective, or incorrect products, contact our support team as soon as reasonably possible.

Please provide:

• Order number.
• Product name.
• Description of the problem.
• Relevant photographs or video, if available.
• Packaging and shipping-label details, where relevant.

Our team will review your report and advise on the appropriate next steps.

Eligible claims will be handled under our Returns & Refunds Policy and applicable consumer protection laws.

Returns & Refunds Policy: /returns-and-refunds

11. Failed Delivery Attempts

A delivery may be unsuccessful if:

• The recipient is unavailable.
• The delivery address is incomplete or incorrect.
• The contact number cannot be reached.
• The customer declines delivery.
• Courier access is temporarily restricted.

Where available, redelivery or collection arrangements may be offered.

Any additional redelivery charges will be disclosed where applicable.

12. Changing Your Delivery Address

If you need to update your delivery address or phone number, please contact our support team as early as possible.

Address changes may be possible before the order is dispatched.

After dispatch, changes will depend on the courier's capabilities and shipment status. Additional fees or delays may apply.

13. Order Cancellation

If you wish to cancel your order, contact RoboGear BD promptly.

Cancellation may be possible before dispatch. Once a parcel has been shipped, cancellation and return arrangements will depend on the shipment status, applicable terms, and consumer protection laws.

Approved refunds, where applicable, will follow our Returns & Refunds Policy.

14. Delivery Delays & Exceptional Circumstances

Although we aim to ship orders promptly, delays may occur because of:

• Severe weather or natural disasters.
• Public holidays.
• Road closures and transportation disruption.
• Courier operational delays.
• Incorrect customer information.
• Product availability or supply disruptions.
• Other circumstances beyond reasonable control.

We will make reasonable efforts to provide relevant updates when significant delays become known.

15. Contact & Customer Support

For shipping, tracking, delivery, or order-related questions, please contact us through our official support channels.

Website: https://robogearbd.vercel.app

Support Email: [Official Support Email]

Phone / WhatsApp: [Official Support Number]

Support Hours: [Business Hours]

Please provide your order number whenever possible to help us locate your shipment.

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Important Notice

Delivery options, courier availability, charges, and estimated timelines may vary by product and destination.

This policy is subject to applicable laws of Bangladesh. Nothing in this policy is intended to restrict statutory consumer rights or remedies.

RoboGear BD may update this policy when delivery operations or service arrangements change. The updated version will be published on this page.